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Support

 
Contact us:
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For general enquiries please email:
contact@paulinwatches.com
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...or visit our concept store at:

407 Great Western Road
G4 9JA
Glasgow
United Kingdom
0141 3399527

Opening hours:
Monday-Friday 9:30- 5:30
Saturday 10-5
Sunday 11-4


For retail or distribution enquiries please contact:
sales@paulinwatches.com


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Packaging
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When you purchase a Paulin watch from our website, it will arrive in packaging sourced from five suppliers, four British and one Portuguese (cork). 
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Manuals
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User manuals are supplied with your watch and are available to download here

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Delivery
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We offer free shipping in the UK and Europe on orders over £100.Orders are sent using either UPS, DPD or Royal Mail registered post. UK and European orders should arrive next day or after one day, depending on the time at which the order is placed. USA and Canada orders will take 2-4 days, Rest of World 2-6 days.
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Warranty
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Your Paulin Watch comes with a limited warranty for a period of one (1) year after original purchase if purchased from PaulinWatches.com or an official Paulin Watches stockist.

The warranty covers defects caused by faulty material or workmanship, subject to normal use.

The warranty does not cover: 

Battery, glass, aesthetic changes in the leather straps, nor does it cover accidents or damage caused by lack of care or normal wear and tear.

If you do experience problems with your watch, please contact our customer service team by emailing contact@paulinwatches.com. We will ask you to provide a dated proof of purchase.

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Servicing
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Paulin Watches use Japanese made Miyota movements, which are reliable and precise quartz movements. A good local jeweller will be able to change the battery and service the movement. We strongly advise against opening the watch yourself.

 


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Returns
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If you’re not entirely happy with your purchase, you can return it to us within 30 days of purchase. The watch must be unworn, and in its original, undamaged packaging. Any watches which have been worn will not be accepted. Returns within 14 days will be fully refunded, those between 14 to 30 days will qualify for Paulin Watches store credit.

Please note that only watches purchased from PaulinWatches.com can be returned here, for watches purchased from retailers, please return directly to the retailer.

Please note that we do not offer an exchange service.

To arrange a return, please email contact@paulinwatches.com