FAQ

To change the time on a Paulin watch pull the crown out all the way, then turn it clockwise till the hands are in the desired position then, you can push the crown back in and the seconds hand should resume ticking.

To change the date on your watch, pull the crown out halfway and turn clockwise or anti-clockwise depending on your watch model. The date window goes up to 31 days, so every second month you will have to adjust accordingly.

Your strap is secured with a spring-bar. To change the strap you can either visit any reputable watch-shop or jeweller, and it is normally something they can do whilst you wait. Alternatively you can swap a strap at home just as easily, using a small forked watch tool or a small flat head screwdriver (using the drilled lug holes).

We are stocked in the following retail stores:

MoMA New York
11 W 53rd St, New York, NY 10019, United States

Wind-Up Watch Shop

Our most recent watch, the Neo, is our first to be produced in batches. This is predominantly due to the fact that the aluminium dials are made by hand by an artisan in the UK. The dials are milled from a single piece of aluminium and then anodised and dyed to exacting specifications. Due to this difficult process we can only produce a small number of dials at a time. Once the dials are made and have passed our quality control, the team at anOrdain pad prints the dials by hand. Pad printing requires one to three firings in the kiln depending on the number of ink colours on the dial.

The Neo dials are made with aluminium that has been anodised and dyed by hand. Even in the most controlled environment, this technique can yield slightly unpredictable results. While we endeavour to make each dial as close to our photography as possible, our dials can vary from batch to batch. We believe this variation adds to the charm of the Neo, because each one is completely unique. Please bear in mind that the dials are metallic and the light and angle can drastically change the dial colour in photographs.

All orders are sent using UPS or Royal Mail using a tracked and signed service. You will receive confirmation of dispatch and the courier will update you with a tracking number. Delivery times will vary depending on shipping location. A signature will be required upon delivery.

Your Paulin watch is water resistant up to 5ATM which means it is resistant to everyday use and light rain. We do not advise that you wear the watch when showering, bathing, swimming, diving or during any activity where it is exposed directly to water. Additionally, our leather watch straps should avoid any contact with water as this can damage the leather.

As leather is porous, longevity can vary from person to person. The leather will absorb oils and will develop a natural patina which gives the strap its character. The lifespan of your strap can be extended by avoiding coming into contact with water, moisture, oils, perfumes or cosmetics as this will significantly deteriorate the lifespan of the item. Avoid over-exposure to extreme heat or direct sunlight.

Our leather straps are made using full grain bridle, Italian, suede, cordovan or stingray leather. Some scratches and marks will be visible on the leather as a result of the leather being a natural substance. This is normal and not to be seen as a defect. Over time your strap will develop a natural patina but it will from time to time need to be cleaned.

First of all, with a dry cloth wipe off any dirt or debris from your strap. Then with a very small amount of mild soap and water, gently rub your strap in small circular buffing motions. You do not want the strap to become damp as this can do more harm than good to the leather, so use only a small amount of water. Make sure you have removed all the soap residue from your strap, then leave it to air-dry, avoiding direct sunlight. Then you can use a leather balm to recondition your leather once it has been cleaned.

The battery in your Paulin watch should last approximately 2 years. When you do need a replacement battery for your watch you can visit us at one of our stores which you can find here. Or you can visit any reputable jeweller or watch shop.

Depending on which model of Paulin watch you have, your strap will either be a 12mm, 18mm or 20mm.

Yes, absolutely. If you have a spring bar that has broken, then we can replace it for you. Get in touch by email to arrange: contact@paulinwatches.com

If you have received your order and it is incorrect or damaged, then please contact us at contact@paulinwatches.com and we will resolve this immediately.

Your Paulin watch comes with a limited warranty for a period of two (2) years after original purchase if purchased from paulinwatches.com or an offical Paulin Watches stockist. The warranty covers defects caused by faulty material or workmanship, subject to normal use. The warranty does not cover: battery, glass, aesthetic changes in the leather straps, nor does it cover accidents or damage caused by lack of care or normal wear and tear. If you do experience problems with your watch, please contact our customer service team by emailing contact@paulinwatches.com. We will ask you to provide a dated proof of purchase.

To use a promotion code simply go to the checkout and you will see the discount code box which you can enter your code into and press 'apply'. If you have any problems with a discount code contact us by email contact@paulinwatches.com.

If the watch has been purchased from our store and is unworn and has been purchased within the last 14 days, it can be brought back to the store and exchanged, provided it is completely unworn and is in a resellable condition.

If you're not entirely happy with your watch, you can return it to us within 30 days of purchase. The watch must be unworn, and in its original, undamaged packaging. Any watches which have been worn will not be accepted. Returns within 14 days will be fully refunded, those between 14 to 30 days will qualify for Paulin Watches store credit.