All orders are sent using UPS or Royal Mail using a tracked and signed service. You will receive confirmation of dispatch and the courier will update you with a tracking number. Delivery times will vary depending on shipping location. A signature will be required upon delivery.
What does 5ATM mean?
Your Paulin watch is water resistant up to 5ATM which means it is resistant to everyday use and light rain. We do not advise that you wear the watch when showering, bathing, swimming, diving or during any activity where it is exposed directly to water. Additionally, our leather watch straps should avoid any contact with water as this can damage the leather.
How long should my strap last?
As leather is porous, longevity can vary from person to person. The leather will absorb oils and will develop a natural patina which gives the strap its character. The lifespan of your strap can be extended by avoiding coming into contact with water, moisture, oils, perfumes or cosmetics as this will significantly deteriorate the lifespan of the item. Avoid over-exposure to extreme heat or direct sunlight.
How do I care for my leather strap?
Our leather straps are made using full grain bridle, Italian, suede, cordovan or stingray leather. Some scratches and marks will be visible on the leather as a result of the leather being a natural substance. This is normal and not to be seen as a defect. Over time your strap will develop a natural patina but it will from time to time need to be cleaned.
First of all, with a dry cloth wipe off any dirt or debris from your strap. Then with a very small amount of mild soap and water, gently rub your strap in small circular buffing motions. You do not want the strap to become damp as this can do more harm than good to the leather, so use only a small amount of water. Make sure you have removed all the soap residue from your strap, then leave it to air-dry, avoiding direct sunlight. Then you can use a leather balm to recondition your leather once it has been cleaned.
How do I change straps?
Your strap is secured with a spring-bar or in some of our original Commuters it might be attached using a bar and screw. Both are easy to change. To change the strap you can either take it into one of our shops which you can find here or visit any other reputable watch-shop or jeweller and it is normally something they can change whilst you wait. Or alternatively you can purchase one of our toolkits, so you can change your strap from the comfort of your own home.
How do I change the time?
To change the time on a Paulin watch pull the crown out all the way, then turn it clockwise till the hands are in the desired position then, you can push the crown back in and the seconds hand should resume ticking.
How do I change the date?
To change the date on our Chronograph watches pull the crown out halfway then turn clockwise. The date window goes up to 31 days, so every second month you will have to adjust accordingly.
How long should my battery last?
The battery in your Paulin watch should last approximately 2 years. When you do need a replacement battery for your watch you can visit us at one of our stores which you can find here. Or you can visit any reputable jeweller or watch shop.
What are the widths of your watch straps?
Depending on which model of Paulin watch you have, your strap will either be a 12mm, 18mm or 20mm.
What are the dimensions of your watches?
The Geo Mini, which is our smallest model, is 28mm in diameter with a depth of 7mm. The Commuter is 37mm with a depth of 8mm. The Commuter Automatic is also 37mm but taller with a depth of 10mm. Our Chronograph, which is our largest model is 40mm in diameter with a depth of 13mm.
My spring bar has broken, can I get a replacement?
Yes, absolutely. If you have a spring bar that has broken, then we can replace it for you. If you are based in either Glasgow or Edinburgh you can pop along to one of our shops and we can fit it then and there, otherwise just send us a message.
My order is incorrect or damaged, who should I contact?
If you have received your order and it is incorrect or damaged, then please contact us at email@example.com and we will resolve this immediately.
What warranty do you provide?
Your Paulin watch comes with a limited warranty for a period of two (2) years after original purchase if purchased from paulinwatches.com or an offical Paulin Watches stockist. The warranty covers defects caused by faulty material or workmanship, subject to normal use. The warranty does not cover: battery, glass, aesthetic changes in the leather straps, nor does it cover accidents or damage caused by lack of care or normal wear and tear. If you do experience problems with your watch, please contact our customer service team by emailing firstname.lastname@example.org. We will ask you to provide a dated proof of purchase.
How do I use my promotion code?
To use a promotion code simply go to the checkout and you will see the discount code box which you can enter your code into and press 'apply'. If you have any problems with a discount code contact us here.
What is your exchange policy?
If the watch has been purchased from our store and is unworn and has been purchased within the last 14 days, it can be brought back to the store and exchanged provided it is completely unworn and is in a resellable condition.
What is your return policy?
If you're not entirely happy with your watch, you can return it to us within 30 days of purchase. The watch must be unworn, and in its original, undamaged packaging. Any watches which have been worn will not be accepted. Returns within 14 days will be fully refunded, those between 14 to 30 days will qualify for Paulin Watches store credit.
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Paulin Watches and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
Am I eligible for Pay later in 3 interest-free instalments or Pay later in 30 days?
To use Pay later in 3 interest-free instalments or Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments and Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments or Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments or Pay later in 30 days?
Klarna is unique and offers Pay later in 3 interest-free instalments and Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments or Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Paulin Watches run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments or Pay later in 30 days?
Although Pay later in 3 interest-free instalments and Pay later in 30 days are widely promoted it is not always universally available. The Pay later in 3 interest-free instalments and Pay later in 30 days payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app. You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.
What happens if I cancel or return my order?
As soon as Paulin Watches have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Paulin Watches from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. For pay in 30 days Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk. If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Paulin Watches. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order.
What happens to my statement, when I've returned the goods?
Once Paulin Watches has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Paulin Watches to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.